Hi Anthea,
Thanks for your message and I’m so sorry to hear you’re having trouble retrieving your purchase. We actually replied to your initial message and asked for a copy of your receipt so we could help locate your order, but we haven’t received a response yet. This can sometimes happen if there was a small typo in the email address entered at checkout. Please email us again at support@missjacobslittlelearners.com with the correct email address you have access to, and we’ll resend your files right away!